Today
Your refill evaluation request has been submitted.
Refill request received
Your Refill Request Has Been Received
Thank you for submitting your refill evaluation.
Your clinician will review your request as soon as possible. Most refill evaluations are completed within up to 3 business days.
View What Happens NextRefills are subject to clinical evaluation and are never guaranteed. Pharmacy pricing, fulfillment, shipping, and delivery are managed by the pharmacy.
What Happens Next
Today 01 Clinical Refill Review
A licensed Kosius clinician reviews your request individually.
02 Prescription Sent
If clinically appropriate, a refill may be sent electronically.
03 Pharmacy Processing
Your pharmacy manages pricing, fulfillment, shipping, and delivery.
04 Medication Ready or Shipped
Your pharmacy will handle pickup, readiness, or shipping communication.
All refill requests are reviewed individually by a licensed Kosius clinician.Prescriptions and refills are never guaranteed and are subject to clinical evaluation.
Do You Need To Join A Video Appointment?
It depends on which option you selected on your refill form.
A
I Selected "No Appointment Needed"
- You do NOT need to join a video appointment.
- If an appointment appears on your schedule, it may be used for internal clinical documentation purposes only.
- You do not need to log in or wait for your clinician.
- Your clinician will review your refill request.
- We will contact you if additional information or a video appointment becomes necessary.
B
I Requested A Video Appointment
- Your refill evaluation will take place during a scheduled video telehealth appointment.
- Your clinician will NOT call you by phone.
- Log into your activated Practice Better account.
- Join your video appointment at your scheduled appointment time.
- Late arrivals or no-shows may be subject to applicable practice policies.
3D
How Long Does It Take?
Most refill evaluations are completed within up to 3 business days.
Processing time may vary depending on clinical review, weekends, holidays, or if additional information is needed.
?
Need Help?
If you're unsure which refill option you selected or have questions about your request, please contact Kosius.
Frequently Asked Questions
Quick answers about refill evaluation requests.
Do I need to join the appointment?
It depends on which option you selected when submitting your refill request. Review the guidance above.
Will my clinician call me?
No.
If you selected a refill appointment, you should join your scheduled video telehealth appointment through Practice Better.
If you selected "No Appointment Needed," no video visit is required unless our team contacts you.
Will I automatically receive a refill?
No.
All refill requests are individually reviewed by a licensed clinician and are subject to clinical judgment.
Why do I see an appointment on my schedule?
If you selected "No Appointment Needed," an appointment may appear for internal documentation purposes only.
You do not need to attend unless our team contacts you.
How long does processing take?
Most refill evaluations are completed within up to 3 business days.
We'll Take It From Here
Your refill request has been submitted for clinical review. If additional information or a video appointment is needed, our team will contact you.